Troubleshooting issues with the site

Here are a few things to try if you’re having problems with our site or any site for that matter.

Using a modern web browser?

For the best experience out sites have been built using modern web standards such as HTML5 and CSS3. Although the site should gracefully degrade with older browsers there may be usability issues.

Older browsers that don’t support TLS 1.0 or greater may not be able to connect. For security reasons we no longer support SSL.

We recommend using a secure modern web browser.

Unable to sign in?

Try the Forgot your password feature on the Sign In page or alternatively give us a call.

Cookies and JavaScript enabled?

First party cookies and JavaScript are required to use the site (Java is not required).

Please ensure first party cookies and JavaScript are enabled for our site.

Are you using ad-blocking software?

Sometimes ad-blocking extensions (and other extensions) but block or alter the web page content. Please ensure our site is not being blocked or has been added to the extensions whitelist.

Force the browser to reload the web page from the server

Pressing Ctrl+F5 in the browser will ask the web server for a fresh copy of the resources.

Clear your cookies and cache

This will remove any potentially correct resources from your web browser to download a fresh copy from the server.

Restart your browser or device

If your browser is having issues restarting the browser or your device will flush everything from memory allowing a fresh copy to be loaded.

Check your anti-virus/security software

Your anti-virus/security software may incorrectly see our servers as a threat. Try temporarily disabling your security software to see if this is a possibility.

Check for malware

Although unlikely if you are using up-to-date security software it is possible that malware on your device is preventing access to the site.