HPE IMC Service Operation Management Software Module E-LTU (JG139AAE)

HP Intelligent Management Center (IMC) Service Operation Management (SOM) Software focuses on operations and management flow to provide full IT lifecycle management. It allows IT organizations to adhere to ITIL v3.0, including IT services such as policy design, operation, and improvement. Through flow management, SOM software provides controls, measures, and audit capabilities for configuration changes, fault identification, and recovery. Based on a unified configuration management database (CMDB), SOM software provides configurable flows and options for self-service, as well as management of asset configuration, change, fault events, problem recognition, and auto-generation of a knowledge base. Self-service reduces IT involvement by allowing end users to recognize known network issues as well as to create and track service requests. SOM software integrates with the HP IMC platform to correlate information about network performance, traffic flows, and user controls.