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VMware Basic Support/Subscription for vCenter (VCS-STD-G-SSS-C)

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Starting at $1,994.01+GST $2,193.41incl. GST
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Pricing & availability

Sku
Name
Your price
Stock
VMware BSNS VCS4 STD (VCS-STD-G-SSS-C)
3032377
$1,994.01 $2,193.41
Unavailable

Overview

Note: VMware has changed the names of the Gold and Platinum offerings to more accurately reflect the level of support customers will receive. Platinum is now called Production and Gold is now called Basic. There are no changes to program features or pricing.


FeatureProductionSaaSBasicDeveloperU.S. FederalPer IncidentDesktop Standard
Hours of Operation24 Hrs/Day 
7 Days/Wk 
365 Days/Yr††
24 Hrs/Day 
7 Days/Wk 
365 Days/Yr
12 Hrs/Day
Mon–Fri††
12 Hrs/Day 
Mon–Fri*** 
N/AN/AN/A
Length of Service1, 2 or 3 
Years
1 Year1, 2 or 3 Years1 Yearxxxxxxxxxx
Product UpdatesYesYes-SaaS Updates†††YesNoxxxNot 
Available
Not 
Available
Product UpgradesYesNoYesNoNot 
Available
Not 
Available
Yes
Products SupportedAll Products 
(excluding VMware Fusion and Player)
VMware Horizon App ManagerAll Products 
(excluding VMware Fusion and Player)
SpringSource Software: 
- SpringSource tc Server 
- SpringSource Server products 
- SpringSource Enterprise 
- Hyperic HQ EE 
- Apache Projects (Tomcat, HTTPD, ActiveMQ, and other projects listed on theSpringSource Apache Support Page.)
Not 
Available
Not 
Available
Not 
Available
Method of AccessTelephone/ 
Web
Telephone/ 
Web
Telephone/
Web
Telephone/ 
Web
Not 
Available
Not 
Available
Not 
Available
Response MethodTelephone/ 
Email
Telephone/ 
Email
Telephone/
Email
Telephone/ 
Web
Not 
Available
Not 
Available
Not 
Available
Not 
Available
Remote Support
YesYesYesYesNot 
Available
Not 
Available
Not 
Available
Access to VMware Web siteYesYes, and access to productService Performance DashboardYes 
Not 
Applicable
Not 
Available
Not 
Available
Not 
Available
Access to VMware Discussion Forums and Knowledge BaseYesYesYesNot 
Applicable
Not 
Available
Not 
Available
Not 
Available
Max Number of Support Admins per Contract66††††41 Named ContactNot 
Available
Not 
Applicable
Not 
Available
Number of Support RequestsUnlimitedUnlimitedUnlimitedUnlimitedNot 
Available
Not 
Available
Not 
Available

Features

Specs

Product info

Brand
Dell EMC, VMware
Product type
Service
Vendor
Dell Technologies, VMware, Inc.
Vendor code
VCS-STD-G-SSS-C
Vendor site

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